At UC Health, we lead the region in scientific discoveries and embrace a spirit of purpose – offering our patients and their families something beyond everyday healthcare. At UC Health, we offer hope.
E-Visits
Have a virtual visit with your primary care provider by simply logging in to My UC Health and answering a series of questions about your health. No appointment needed.
For questions, or if you’re a new patient, give us a call.
With an e-visit, reaching your healthcare provider for common, nonurgent care has never been easier. Simply log in to My UC Health and complete an e-visit questionnaire or message your provider through MyChart. It’s important to note that starting May 15, 2023, not all messages qualify as e-visits, but if a clinical evaluation or extended medical advice is needed, it will be considered an E-Visit and billed to your insurance.
Common e-visit care options
Your provider can help with care advice and treatment plans for common, non-urgent medical conditions without an appointment or a phone call.
- Back Pain
- Chronic Care Check-Ins
- Clinical Assessments
- Completion of Medical Forms
- COVID-19 Concerns
- Diarrhea
- Eye Irritation
- Fatigue
- General Medical Advice
- Headache
- Healthcare Referral
- Heartburn
- Medical Decisions
- Order Tests
- Prescription Orders/Adjustments
- Sinus, Cold & Cough
- Travel-Related Conditions
- Urinary Problems
- Vaginal Irritation
My UC Health
My UC Health, also known as MyChart, is a free, safe and secure online tool that gives you direct access to your personal health information from your smartphone, tablet or computer anytime, anywhere. If you have a primary care provider at UC Health, you can use your account to start your e-visit now.
Help Along The Way
Answers to Your E-Visit Questions
An e-visit is a virtual visit with your provider that allows you to receive a diagnosis and treatment plan for common, non-urgent medical conditions. No appointment or phone call is needed.
E-visits with your provider are as simple as logging in to My UC Health and completing one of the following.
- E-visit questionnaire: Choose from a list of common healthcare services.
- E-visit message with your provider: Sending a message to your provider in MyChart is not always considered an e-visit. However, when a response from your healthcare provider requires clinical evaluation or medical advice that takes more than a few minutes, your provider’s response would qualify as an E-Visit and will be billed to your insurance.
When you start an e-visit, you can expect a response within three (3) business days.
All e-visit communication occurs in writing through your My UC Health account. There is no video, visual, photo or verbal contact between you and your provider.
To use this service, you must be at least 18 years of age and have been seen by a UC Health provider in the last 12 months. Due to differing state laws and regulations regarding the practice of medicine, e-visits are only available for patients located in Ohio.
Here’s how to start your e-visit:
Log into My UC Health.
Option 1: E-Visit Questionnaire - Click on the e-visit icon. Accept the terms and conditions. Answer a series of questions about your health.
Option 2: E-Visit Message – Sending a message to your provider in MyChart is not always considered an e-visit. However, starting May 15, 2023, when a response from your healthcare provider requires clinical evaluation or medical advice that takes more than a few minutes, your provider’s response would qualify as an E-Visit and will be billed to your insurance. Even if an e-visit message is billed to insurance, some patients won't have to pay anything. View ‘cost’ section below for details.
To send a message to your provider via MyChart, click on the messages icon. Select “Send a message” and follow the prompts that match your needs.
Once submitted, your provider will review your healthcare inquiry and respond back via your My UC Health (MyChart) account within three (3) business days.
For questions about your e-visit, please call your doctor’s office or 513-475-8000.
For technical assistance, please call the My UC Health help desk at 513-585-5353.
The length of your e-visit depends on how quickly you answer the questions about your condition, symptoms or healthcare-related inquiry. You may be asked for details regarding your insurance, payment, or medications. Please be prepared to verify or add this information. When using the questionnaire, you cannot save your progress and finish later.
If your new e-visit is directly related to a condition or health-related request that has been addressed by your provider in the past seven (7) calendar days, please call the office.
UC Health offers e-visits through My UC Health (MyChart). E-visits may be covered by some health insurance carriers. UC Health will send an invoice to your insurance carrier after each visit. If you have a deductible, copay, or a remaining balance, you will receive a bill for the e-visit based on your benefits and defined by your insurance carrier. If you do not have insurance coverage, you will receive a bill for your e-visit appointment with a 40% discount applied.
If you do not complete the e-visit, you will not be charged. If you are redirected to the office, you also may not be charged.
If your e-visit ends with a decision that the physician needs to see you in the office at the next available appointment, the e-visit encounter is considered part of the preservice work of the subsequent office visit, and you will not be charged separately.
Even if an e-visit is billed to insurance, some patients won't have to pay anything. For those who do, out-of-pocket expenses for this type of care vary by insurance plan and are often low. Here's what to expect:
- Medicare: For most patients, no out-of-pocket cost. For a small number of patients, the cost could be $3 to $6.
- Medicaid: No out-of-pocket costs.
- Private insurance: Some patients will have co-payments similar to those for in-person visits (common copays are $13-$20). If a deductible applies, the amount may be greater, usually averaging around $22-$50.
- No insurance: Patients will have an out-of-pocket cost that ranges from $21-$69.
To learn your out-of-pocket cost for an e-visit message, contact your insurer. If the representative asks for a "CPT code" to help them identify this type of visit, the relevant codes are 99421, 99422 and 99423 (these three codes reflect varying amounts of time your provider may spend handling a particular message). You can also use UC Health’s cost estimates feature to calculate the approximate cost.
There are two types of e-visits available in My UC Health (MyChart) that may be billed to your insurance:
- E-visit questionnaires: Choose from a list of common healthcare services.
- E-visit message with your provider: Sending a message to your provider in MyChart is not always considered an e-visit. However, starting May 15, 2023, when a response from your healthcare provider requires clinical evaluation or medical advice that takes more than a few minutes, your provider’s response would qualify as an E-Visit and will be billed to your insurance.
Examples of e-visit messages that may be billed to insurance:
- A new issue or symptom requiring medical assessment or referral.
- Adjusting medications.
- Chronic disease check-in.
- Flare-up or change in chronic long-term condition.
- Request to complete a medical form.
If your e-visit message does not require clinical evaluation nor medical advice from a healthcare provider—or if it can be answered quickly and easily—it won't cost you anything.
Examples of e-visit messages that won't be billed to insurance or you:
- Request for a prescription refill.
- Request to schedule an appointment.
- Message that leads your provider to recommend a visit.
- Asking a question about an issue/request you had a visit with your provider for in the last seven calendar (7) days.
- Follow-up care related to a recent surgery (within the past 90 days), with exceptions for some surgeries.
- Update for your doctor when no response is needed.
- Message that takes your provider less than a few minutes to answer.
You can request an e-visit any day or time. You should receive a response back from your provider within three (3) business days.
No. E-visits are not intended to be used for urgent conditions or emergency care and cannot be used for follow-up from motor vehicle accidents or for worker's compensation cases.
For medical emergencies, call 911 immediately. Please contact your doctor’s office if you have time-sensitive healthcare needs that you do not consider to be an emergency.
Yes. E-visits are a feature of My UC Health, a safe and secure online application that has the same security and confidentiality standards as traditional, in-person office visits. The technology complies with the Health Insurance Portability and Affordability Act (HIPAA) and meets all federal and state security and confidentiality requirements.
For technical assistance, please call the My UC Health help desk at 513-585-5353.
For questions about your e-visit, please call your UC Health doctor’s office or 513-475-8000.