Healthgrades® Ranks WCH Among Top 5% In Nation for Providing an Outstanding Patient Experience

UC Health’s West Chester Hospital has once again received national recognition for providing an outstanding patient experience, placing it among the “best of the best” in the nation within this category. Healthgrades®, considered the “Consumer Reports” of the health care industry, has awarded the hospital its fifth consecutive 2016 Outstanding Patient Experience Award™ for consistent performance in the delivery of positive hospital experiences for patients during their stay. West Chester Hospital’s performance places them among the top 5 percent in the nation.
Healthgrades evaluated 3,858 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from April 2014 – March 2015 in order to identify hospital performance in this area.

In order to be recognized by Healthgrades, West Chester Hospital met eligibility requirements for consideration, which in addition to the number of survey responses, included clinical performance thresholds. Nationally, 2,965 hospitals met those requirements with 448 hospitals outperforming their peers, based on their patients’ responses in order to achieve this distinction.

“During the past seven years since we first opened our doors, our employees and leadership team have persistently worked to create an atmosphere of quality and service excellence. We are grateful to Healthgrades for their continued focus on patient experience, and for their recognition of the ongoing efforts of our physicians, staff and senior leadership team to place patients’ needs and wellbeing first in all aspects of care,” said Tom Daskalakis, interim chief administrative officer.

Healthgrades evaluated performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 32-question patient experience survey of the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital. Question topics range from cleanliness and noise levels in patient rooms to factors such as pain management and responsiveness to patients’ needs. The measures also included whether a patient would recommend the hospital to friends or family.

“Consumers are increasingly using patient experience and satisfaction as a measure to both evaluate hospitals and to select where they want to obtain care,” said Evan Marks, chief strategy officer for Healthgrades. “We commend those hospitals that have achieved the Healthgrades 2016 Outstanding Patient Experience Award for delivering superior patient care experiences during their hospital stay.”

In January, West Chester Hospital also received Healthgrades’ 2016 Distinguished Hospital Award for Clinical Excellence™, placing it among the top five percent of more than 4,500 hospitals nationwide for its clinical performance. Further, in February, West Chester Hospital was one of 20 hospitals in the nation to launch a bedside tablet program for patients, enabling them to engage more proactively in their medical care, and to provide them with the ability to increase communication and interaction with their doctors and other care team members. The tablet contains apps that allow patients to order meals and snacks, view future diagnostic procedures, and test results, and access to social media apps like Pandora and Facebook.
For more information about Healthgrades, to download a full copy of the report or to access information about hospital and physician quality, visit: Healthgrades.com/quality today.

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